Desert MINI of Las Vegas
5750 West Sahara Avenue, Las Vegas NV 89146 • Sales Department: (877) 200-0193 • Service: (877) 206-5196
Motorers' Opinions
What Does Our Rating Mean?

It’s an honest and unedited measure of how well we’re doing, according to actual customers who’ve done business with us in the past few months.

Our dealership’s rating is based on information collected from our customer satisfaction surveys conducted by MINI USA for new car sales and service transactions over the last 90 days, by an independent, third-party company. Neither MINI USA nor any MINI Dealers can alter the ratings or comments.

Click here for more information.

Sales Rating 4.8
  •   4.5
      –   MINI Owner, Scottsdale, AZ Feb 9, 2012
  •   5.0
    "I loved the offer to teach people to drive a manual. That ment a lot to us."   –   Julian C., Las Vegas, NV Jan 30, 2012
    Dealer Response: thank you very much for the great comment ...  –   DAWN T., CSI Manager Jan 31, 2012
  •   5.0
      –   Ted B., Pahrump, NV Jan 30, 2012
  •   5.0
      –   MINI Owner, Henderson, NV Jan 28, 2012
  •   5.0
      –   Marie F., Las Vegas, NV Jan 24, 2012
  •   5.0
      –   Todd B., Henderson, NV Jan 23, 2012
  •   5.0
      –   Yuki O., Las Vegas, NV Jan 21, 2012
  •   4.0
      –   Brian G., Las Vegas, NV Jan 17, 2012
  •   5.0
      –   Albert H., Henderson, NV Jan 17, 2012
  •   5.0
    "Kevin did a great job walking me through the entire sales process."   –   Daniel L., Las Vegas, NV Jan 17, 2012
  •   5.0
      –   Maria L., Las Vegas, NV Jan 15, 2012
  •   5.0
      –   MINI Owner, Las Vegas, NV Jan 10, 2012
  •   5.0
      –   Patrick L., North Las Vegas, NV Jan 9, 2012
  •   3.5
    "A good buying experience, but I felt that most of it was about the car. If you take the actual vehicle out of the equation, it was basically the same as anywhere else with decent to good service. Not necessarily a bad thing, but nothing special, either. Would have like to had more communication from Desert MINI on my emails, and would like to see the tracking of the MINI from MINIUsa.com be a little more current (it's like a week behind)."   –   John W., Las Vegas, NV Dec 19, 2011
  •   5.0
      –   Kelly B., Las Vegas, NV Dec 13, 2011
  •   5.0
      –   Sharon P., Las Vegas, NV Dec 8, 2011
  •   5.0
      –   Randall M., Las Vegas, NV Dec 4, 2011
  •   4.5
    "The staff was wonderful. Very friendly and yet professional. Next time I think I will order my mini at the dealership so I can ask questions right there.. I missed some items that for some reason I thought would be included."   –   Anna B., Lake Havasu City, AZ Dec 2, 2011
  •   5.0
    "Took extra time to show features and explain use of mini. Had service dept and mechanic show how to do everything. I left very comfortable with my new car."   –   Linda Z., Great Falls, MT Nov 30, 2011
  •   5.0
      –   MINI Owner, Las Vegas, NV Nov 30, 2011
  •   5.0
      –   Kathryn H., Las Vegas, NV Nov 21, 2011
Service Rating 4.7
  •   5.0
      –   John Z., Las Vegas, NV Feb 18, 2012
  •   4.5
      –   MINI Owner, Bakersfield, CA Feb 17, 2012
  •   5.0
    "Very helpful. I appreciated the effort put into assisting me in a curtious and prompt manner."   –   MINI Owner, Las Vegas, NV Feb 17, 2012
  •   4.5
      –   James H., Las Vegas, NV Feb 17, 2012
  •   5.0
      –   MINI Owner, Las Vegas, NV Feb 16, 2012
  •   5.0
      –   Bethie W., Las Vegas, NV Feb 15, 2012
  •   4.5
      –   Barbara T., Las Vegas, NV Feb 15, 2012
  •   5.0
      –   Steve M., North Las Vegas, NV Feb 9, 2012
  •   5.0
      –   robert m., las vegas, nevada Feb 8, 2012
  •   4.5
      –   MINI Owner, Henderson, NV Feb 7, 2012
  •   5.0
      –   Kerry G., Las Vegas, NV Feb 7, 2012
  •   4.0
      –   Murat M., Las Vegas, NV Feb 6, 2012
  •   5.0
    "There was a sea of mini's and owners but John made my mini and me feel like we were his only customer"   –   Deb H., N Las Vegas, NV Feb 5, 2012
  •   5.0
      –   Randall H., Las Vegas, NV Feb 5, 2012
  •   5.0
    "Everyone was great and John was very nice and helpful."   –   Kristi B., Cathedral City, CA Feb 4, 2012
  •   5.0
      –   Kathleen K., Las Vegas, NV Feb 4, 2012
  •   5.0
      –   MINI Owner, Henderson, NV Feb 4, 2012
  •   5.0
    "The people in Service at Desert MINI are just so friendly and open. They always do right by me and my little car. I always drive away from there with a big smile."   –   Victoria K., North Las Vegas, NV Feb 3, 2012
  •   5.0
      –   Joni T., Las Vegas, NV Feb 2, 2012
  •   4.5
      –   John H., Las Vegas, NV Feb 2, 2012
  •   4.0
      –   Frank P., Las Vegas, NV Feb 1, 2012
  •   4.5
      –   MINI Owner, Las Vegas, NV Feb 1, 2012
  •   4.0
    "I was not told over the phone that the problem I was bringing it in for would take 4-5 hours so it was not FIXED!!!"   –   MINI Owner, Henderson, NV Feb 1, 2012
  •   3.0
      –   MINI Owner, North Las Vegas, NV Jan 30, 2012
  •   5.0
      –   MINI Owner, Las Vegas, NV Jan 29, 2012
  •   4.5
      –   Kristen V., Las Vegas, NV Jan 29, 2012
  •   5.0
      –   Raynette E., Las Vegas, NV Jan 28, 2012
  •   4.5
      –   Kelli M., Henderson, NV Jan 28, 2012
  •   4.0
    "It was very strange. We had spoken with one of the service representatives about the passenger side mirror and getting it replaced. At first he did not remember ordering it then after leaving we received a call about 15 minutes later stating they had it in. We asked if we could setup an appointment for Monday at 5:00 PM since that is the first available time we would have and he said sure. When we went in, nobody had anything on the books for a scheduled appointment and the other service agents told us they generally don't schedule anything after 2:00 PM, so they have time to finish the service requests for the day. I worked with Bob that evening and he was able to help me out even though, there was nothing in the schedule. He got somebody to take my car back and I was in and out within 15 minutes. I really appreciate Bob getting the car in."   –   Maria G., Las Vegas, NV Jan 27, 2012
  •   2.0
      –   Anne A., Las Vegas, NV Jan 27, 2012
  •   5.0
      –   Douglas L., Las Vegas, NV Jan 27, 2012
  •   5.0
      –   Blaine T., Henderson, NV Jan 22, 2012
  •   5.0
      –   Pilita D., Las Vegas, NV Jan 22, 2012
  •   5.0
    "Bob the Service manerger all ways seem to amaze me. He went above and beyond to take care of me. All the guys at Desert Mini are always at the top of there game. Mahalo and Aloha to Desert mini"   –   Justin L., Las Vegas, NV Jan 22, 2012
  •   5.0
    "Bob is always a happy face to see....and is genuenly interested with what I have to ask or say!"   –   Shirley K., Las Vegas, NV Jan 21, 2012
  •   5.0
      –   Jennifer N., Las Vegas, NV Jan 20, 2012
  •   5.0
      –   Richard E., Las Vegas, NV Jan 20, 2012
  •   5.0
    "happy"   –   MINI Owner, St George, UT Jan 19, 2012
  •   5.0
      –   MINI Owner, Las Vegas, NV Jan 19, 2012
  •   5.0
      –   MINI Owner, Henderson, NV Jan 18, 2012
  •   5.0
      –   Vincent P., Las Vegas, NV Jan 15, 2012
  •   5.0
      –   Mark F., Las Vegas, NV Jan 13, 2012
  •   5.0
      –   Guadalupe M., North Las Vegas, NV Jan 11, 2012
  •   5.0
    "Service was: prompt, polite, and professional."   –   Gary K., Mesquite, NV Jan 11, 2012
  •   4.5
      –   Travis L., LAS VEGAS, NV Jan 9, 2012
  •   3.5
    "Car is still making same noice I brought it in for"   –   Rodney H., Las Vegas, NV Jan 8, 2012
  •   4.5
      –   MINI Owner, North Las Vegas, NV Jan 7, 2012
  •   5.0
      –   MINI Owner, Las Vegas, NV Jan 7, 2012
  •   5.0
      –   MINI Owner, Las Vegas, NV Jan 6, 2012
  •   5.0
      –   Alice F., Seattle, WA Jan 3, 2012
  •   5.0
      –   Andre Y., Las Vegas, NV Jan 3, 2012
  •   5.0
      –   Giovanna I., Las Vegas, NV Jan 3, 2012
  •   5.0
      –   David W., North Las Vegas, NV Dec 30, 2011
  •   4.5
      –   Bradley S., Las Vegas, NV Dec 27, 2011
  •   5.0
      –   Melanie D., Las Vegas, NV Dec 27, 2011
  •   5.0
    "They were wonderful to work with, got me in on a busy day and were very friendly."   –   Joe M., Cedar City, UT Dec 27, 2011
  •   5.0
      –   Anthony A., Las Vegas, NV Dec 24, 2011
  •   5.0
      –   Jorge C., Las Vegas, NV Dec 22, 2011
  •   4.5
      –   Randall M., Las Vegas, NV Dec 22, 2011
  •   5.0
    "The service on my 2010 Mini was great! There is, however, a deep scratch on my right fender, which is known by the Service Department."   –   MINI Owner, Las Vegas, NV Dec 21, 2011
  •   4.5
      –   Richard C., Henderson, NV Dec 20, 2011
  •   5.0
      –   MINI Owner, , Dec 19, 2011
  •   5.0
      –   Jessica W., Las Vegas, Nevada Dec 18, 2011
  •   5.0
      –   Michael D., Henderson, NV Dec 18, 2011
  •   5.0
      –   Jenna C., HENDERSON, NV Dec 18, 2011
  •   5.0
    "I hadn't been to the dealer since I purchased my Mini and I was truly pleased with my first interaction with the servicing department. I was greeted promptly and advised that there would be a short wait. It was short! When it was my turn, although I only came for oil service, I was well informed of what was due and necessary. I exited to the waiting room confident that my Mini would be well taken care of."   –   Angela S., Las Vegas, NV Dec 17, 2011
  •   4.5
      –   Francine L., Las Vegas, NV Dec 17, 2011
  •   4.0
    "Overall I was happy with the service. My only complaint is that there was only one service manager working on that Saturday and it was hard to get in contact with him do to the fact he was swamped. Even with this being the case John was still very helpful and got my Mini back to me as quickly as possible."   –   MINI Owner, LAS VEGAS, NV Dec 16, 2011
  •   5.0
      –   Fred L., Las Vegas, NV Dec 16, 2011
  •   3.5
      –   Brandi S., Las Vegas, NV Dec 15, 2011
  •   4.5
      –   Jeanne H., Las Vegas, NV Dec 13, 2011
  •   4.5
      –   MINI Owner, Henderson, NV Dec 13, 2011
  •   1.5
    "My overall experience was marred by the way I was treated upon arriving at the dealership. I have had my Mini and been to other dealers as well as I have owned BMW's for about 15 years. So, when I say I am well aware of the BMW experience I speak from prior experience. Mini dealers have been no exception from the experience except for this past visit. When I arrived at the Mini dealer I was instructed to ask for Robert. I did this and Robert was busy with another customer and I understand this but the representative which I spoke to just nodded his head in the direction of Robert and did nothing else. Robert, at this point, told me he would be with me shortly. The customer Robert was with took a while and I do not blame him one bit for taking care of customers. After I had waited for about 10 minutes I went back to the service desk and spoke with the other service advisor, I do not know his name, and he told me he was busy with another customer, I did not see one. I stood there for about another 5 minutes waiting on him and at this point I was very frustrated. I went to the parts department and spoke to the young lady there and she got the service manager. After I finally spoke to the service manager I told him if I could have found another mini dealer in the area I would have gone there. I have never been treated to such poor customer service for a Mini or BMW service department before. In my opinion the service department and the dealership should be about team work. The other representative saw Robert was busy with a customer and that customer was taking a while at that point he should have asked to help me other than keep me waiting. I made an appointment and was there on time for my appointment so there was no reason that I should not have been helped by my appointment time. This was not the case I did not get any help until I complained. I should not have had to complain to get help. Then the other representative only added insult to injury. After he finally came around and I told him the problem he only assumed I did not have a warranty on my vehicle and implied that I would have to pay for the issue going on with my vehicle. I know my car and everything involved with my car, including how long before oil changes as well as warranty information. If the other representative had taken my key and placed into the machine he would have seen that my issue would have been covered by the exsiting warranty. I also noticed as I was waiting for the other representative to help help me there were numerous calls and he never once reached for the phone. Robert had to stop helping the other customer to answer the phone. This is nothing but laziness and not the image of BMW or Mini. I do not know the name of the other representative but I feel he is not a good representation of the Mini image. The service manager said he would speak to the other representative but I feel this issue should be taken higher because the other sevice advisor should know that one issue can leave a bad image in the customers experience."   –   Jacquelyn S., Nellis Afb, NV Dec 11, 2011
  •   5.0
      –   Brian R., Las Vegas, NV Dec 9, 2011
  •   5.0
      –   Ann C., Las Vegas, NV Dec 9, 2011
  •   4.0
      –   Anthony D., North Las Vegas, NV Dec 8, 2011
  •   5.0
      –   William W., Henderson, NV Dec 8, 2011
  •   5.0
      –   Alisa T., Las Vegas, NV Dec 8, 2011
  •   5.0
      –   Randy K., North Las Vegas, NV Dec 7, 2011
  •   5.0
    "John Astle was great with the service."   –   Jonn L., Las Vegas, NV Dec 7, 2011
  •   5.0
      –   Paul M., Las Vegas, NV Dec 6, 2011
  •   5.0
      –   Blaine T., Henderson, NV Dec 6, 2011
  •   5.0
      –   Tracy H., Las Vegas, NV Dec 5, 2011
  •   5.0
      –   Howard S., Las Vegas, NV Dec 5, 2011
  •   5.0
      –   Frank S., Las Vegas, NV Dec 3, 2011
  •   5.0
      –   David O., Las Vegas, NV Dec 3, 2011
  •   3.5
    "I would have been more satisfied had the promised wash been done."   –   MINI Owner, Astoria, OR Dec 2, 2011
  •   4.5
      –   Michelle Z., Henderson, NV Dec 2, 2011
  •   4.5
      –   MINI Owner, Las Vegas, NV Dec 2, 2011
  •   4.0
    "My experience for the first time with MINI was great, fast and efficient. John Astle was very informative and helpful. I will be contacting John A. directly when needing any sort of service for my car."   –   Alyssa M., Las Vegas, NV Dec 2, 2011
  •   5.0
      –   Richard R., Henderson, NV Dec 1, 2011
  •   4.5
      –   Jeanne R., St George, UT Nov 30, 2011
  •   4.5
    "From the woman making the appointment to the mechanics, everyone is very professional,knowledgable and excellin cstomer service"   –   Justin S., Boulder City, NV Nov 30, 2011
  •   5.0
      –   Laverne K., Tuba City, AZ Nov 30, 2011
  •   5.0
      –   Victoria C., Henderson, NV Nov 30, 2011
  •   4.0
      –   Tom O., N Las Vegas, NV Nov 30, 2011
  •   5.0
      –   MINI Owner, Henderson, NV Nov 30, 2011
  •   5.0
      –   Bonnie D., Las Vegas, NV Nov 29, 2011
  •   4.5
      –   MINI Owner, Las Vegas, NV Nov 28, 2011
  •   5.0
      –   Patricia D., Las Vegas, NV Nov 24, 2011
  •   5.0
      –   Cynthia P., Las Vegas, NV Nov 22, 2011
Desert MINI of Las Vegas 5750 West Sahara Avenue Las Vegas , NV 89146 Sales: (877) 200-0193